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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first thing you should do is push the Help button, which is present on each and every page. A pop-up menu will open. It comprises comprehensive info about all the actions that you can carry out on the given page. Each pop-up menu shows up on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a wide array of video tutorials illustrating how to use our Control Panel. They're created for those of you who want to see how things are being done rather than just reading articles. Thus, everyone can quickly find their way around our hosting Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't discover the solution you need, have a glance at our comprehensive Frequently Asked Questions database, which comprises questions asked by real individuals and provides real solutions. We regulary "revamp" our FAQ section with new entries so as to embrace all the innovations and new additions to our system.

Ticketing System

If you still can't find the solution you are looking for in the FAQ database either, we have a excellent team of customer service technicians available 24-7-365 and ready to help you with any problem. Each support ticket you send will be answered within sixty minutes (the average trouble ticket response time being just twenty minutes), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 236557

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com